City Performance Reports
The city tracks and measures department activities against a set of metrics and standards.
The City of Dunwoody is committed to providing the highest quality services to the citizens of our community. In an effort to sustain our service levels, strive for excellence, and push for continued improvement, the City established Key Performance Indicators (KPI's) for each of our main government service contracts. The initiative touches all departments, establishing goals for performance tied to their core competencies and workload measures to monitor activity levels. Performance measures focus on efficiency and effectiveness such as speed and accuracy in paying invoices or issuing permits. Workload measures track activity level such as number of pot holes filled or sets of plans reviewed.