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The City of Dunwoody Joins ChatComm

On October 3rd 2011, the City of Dunwoody joined the cities of Sandy Springs and Johns Creek in their joint 9-1-1 center known as Chattahoochee River 9-1-1 Authority, or ChatComm.

Chatcomm is a state of the art and accredited E911 center providing exceptional service to Sandy Springs, Johns Creek, and now the City of Dunwoody. ChatComm has proven performance standards and answer all 9-1-1 calls within 10 seconds and 90% of all calls will be processed for dispatch within 60 seconds. Our department has added technology, including automatic vehicle location devices and silent dispatch capabilities which will improve service as well. Dunwoody Joins Chat Comm

If you have a need for police, fire or EMS, we encourage you to dial 911 from your home phone or landline. Mobile/cell phones do not provide location data. The call taker receives your address when you call from your landline. This will ensure a more timely response to all emergencies. If, however, you dial 911 from your mobile phone, be sure to inform the call taker you are calling from a mobile phone and your location, if known.

Are You Ready for an Emergency?

ChatComm is now offering a new service titled “Smart911”. Once you sign up at www.Smart911.com, first responders will be provided important information that will help them address your emergency. This information, including photos, medical issues and other important information, can assist the Police, Fire and EMS in locating and assisting you. This information is entered on a private and secure web-site, and will only be used by the 9-1-1 dispatchers and emergency responders in the field. This is a free service brought to you by the City of Dunwoody and ChatComm.

What to expect during the registration process: Smart911-Creating a Safety Profile

Download your Smart911 Registration Card and don't forget to update your emergency info every 6mos: Smart911 Registration Business Card 


911 Fee Transition

We encourage citizens and business owners alike to check their phone bill statements. As part of our transition to ChatComm, the $1.50 911 fee, currently collected for each cell phone, landline and prepaid phone, should be remitted to the City of Dunwoody, not DeKalb County, and should be reflected on your bill. Please contact your service provider and have this changed if it is incorrect. Please see the attached document for more information (click on icon at left).





Smart911 Elementary Flyer

Children and 9-1-1

What happens when you or your child needs to dial 9-1-1 in an emergency?

Will they be able to tell the dispatcher what is wrong? Or where you are?

What if you are in your car?

Now you can ensure that 9-1-1 will have that information as soon as you dial.
Build your family’s safety profile with Smart911 and ensure that those vital details are made available to 9-1-1 and first responders.





Smart911 Teen Flyer

Are your Teen's cell phones keeping them safe?

Did you know if you call 9-1-1 from your cell phone, emergency responders are not always able to track your location?

Build your family’s Safety Profile with Smart911 and register your cell phone to your home address.